Privacy Policy

Unlock Futures (Skills Forward Pty Ltd) — Last updated: 20 April 2026

1. Introduction

Unlock Futures (Skills Forward Pty Ltd) ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (unlockfutures.com.au), completing any enquiry or booking form, or engaging with our services, you agree to the terms of this Privacy Policy.

2. Who We Are

• Business name: Unlock Futures (Skills Forward Pty Ltd)
• Website: https://unlockfutures.com.au
• Email: skillsforward@unlockfutures.com.au
• Phone (AU): +61 468 303 344
• Phone (NZ): +64 211 147 304
• Address: 24 John Edgcumbe Way, Endeavour Hills VIC 3802, Australia

3. What Personal Information We Collect

We may collect the following personal information when you interact with us:

• Full name
• Email address
• Phone number
• Suburb or city
• Preferred language
• Course or service interests
• Messages or enquiries you send us
• Newsletter subscription preferences

We only collect information that is reasonably necessary for our business activities.

4. How We Collect Your Information

We collect your personal information through:

• Enquiry and booking forms on our website
• Google Ads lead forms when you express interest in our courses
• Email or WhatsApp communication you initiate with us
• Newsletter sign-up forms on our website
• Zoom or phone sessions when you engage with our training services

5. Why We Collect Your Information

We use your personal information to:

• Respond to your enquiries and booking requests
• Confirm and schedule training sessions (Zoom, face-to-face, or group)
• Send you relevant information about our courses and programs
• Send our newsletter (only if you have subscribed)
• Improve our services and website experience
• Comply with legal obligations

We will not use your personal information for any purpose unrelated to the above without your consent.

6. Google Ads & Third-Party Platforms

If you submit your details through a Google Ads lead form, your information is collected by Google and shared with us in accordance with Google's Privacy Policy. We use this information solely to follow up on your training enquiry.

We may also use third-party platforms including:

• Zoom — for delivering online training sessions
• Microsoft Teams — for corporate or group training delivery
• Substack — for our newsletter and blog articles
• Etsy — for printable learning resources
• Google Workspace — for email and document management

Each of these platforms has their own privacy policy. We encourage you to review them independently.

7. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely using password-protected email and cloud systems with industry-standard encryption.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (e.g. Zoom, Google)
• Where required or authorised by law
• With your explicit consent

9. Marketing Communications

If you have subscribed to our newsletter or requested updates, we may send you emails about our programs, resources, and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at skillsforward@unlockfutures.com.au.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or request deletion of your data (subject to legal obligations). Please contact us at skillsforward@unlockfutures.com.au and we will respond within a reasonable timeframe.

11. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

This Privacy Policy was prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.