Privacy Policy

1. Who we are

Unlock Futures is operated by Skills Forward Pty Ltd ("we", "us", "our"), based at 24 John Edgcumbe Way, Endeavour Hills, VIC 3802, Australia. This Privacy Policy explains how we handle personal information collected through our website and training services.

2. Information we collect

We collect personal information you provide directly, including:

• Your name, email address, and phone number when you submit a booking or contact form.
• Information about the service you are interested in and any message you include.
• Your email address if you subscribe to our newsletter.
• Basic technical information (such as browser type, device, and pages viewed) via analytics tools.

3. How we use your information

We use your information to:

• Respond to booking requests and enquiries.
• Deliver training and coaching services you have requested.
• Send newsletters or updates (only if you have opted in).
• Improve our website, content, and services.
• Meet our legal and record-keeping obligations.

4. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Ads tags, to understand how visitors use the site and to measure the effectiveness of our communications. You can control cookies through your browser settings or opt out of personalised advertising via your Google account preferences.

5. Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate the site and deliver our services, such as form hosting (Netlify), email marketing (Mailchimp), and video conferencing (Zoom). These providers handle your information under their own privacy policies and only for the purpose of supporting our services.

6. Data security and retention

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. We keep your information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. You may also unsubscribe from marketing emails at any time using the link in any newsletter, or by contacting us directly.

8. Children

Our services are designed for adult learners aged 18 and over. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the revision date shown above.

10. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact:

• Email: skillsforward@unlockfutures.com.au
• Phone: +61 468 303 344 (AU) / +64 211 147 304 (NZ)